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Privacy Policy

Privacy Policy

Last Updated: August 10, 2026

This Privacy Policy explains how MiniMax H3 ("MiniMax H3," "we," "us," or "our") collects, uses, discloses, and protects information when you visit minimax-h3.run, create an account, or use our AI video and image generation tools (collectively, the "Services").

MiniMax H3 is an independent service and is not affiliated with, endorsed by, or sponsored by MiniMax or its affiliates. References to third-party models and products identify technologies available through the Services and do not imply an endorsement or partnership.

1. Information We Collect

Information You Provide

  • Account information: your email address, display name, authentication details, and profile information.
  • User content: prompts, images, videos, audio, reference files, generation settings, and other material you submit to or create through the Services.
  • Transaction information: subscription, credit, purchase, and billing status. Payment card details are generally collected and processed directly by our payment providers rather than stored by us.
  • Communications: support requests, feedback, survey responses, and other messages you send us.

Information Collected Automatically

  • Usage information: pages and features used, generation activity, interactions, referring pages, and approximate timestamps.
  • Device and log information: IP address, browser and device type, operating system, language, identifiers, and error or security logs.
  • Cookies and similar technologies: information used to maintain sessions, remember preferences, prevent abuse, measure performance, and understand use of the Services.

Information From Other Sources

If you sign in through an identity provider, such as Google, we may receive information that provider makes available to us, such as your name, email address, profile image, and account identifier. We may also receive transaction status from payment providers and operational information from hosting, analytics, security, and AI infrastructure providers.

2. How We Use Information

We use information to:

  • provide, operate, maintain, and improve the Services;
  • authenticate users and secure accounts;
  • process prompts and uploaded media, run generation requests, and deliver outputs;
  • manage subscriptions, credits, purchases, and transaction records;
  • personalize settings and preserve generation history where available;
  • respond to support requests and send service-related communications;
  • monitor reliability, diagnose errors, analyze product use, and develop features;
  • detect fraud, abuse, prohibited content, and security incidents;
  • enforce our Terms of Service and comply with legal obligations.

3. AI Processing and User Content

To provide a generation request, we may transmit your prompts, uploaded media, settings, and related technical information to third-party AI model or infrastructure providers. Those providers process the content on our behalf or under their own applicable terms, depending on the integration.

We may use limited samples, operational logs, or feedback to evaluate safety, troubleshoot failures, and improve the Services. We do not represent that confidential or sensitive information is suitable for submission to an AI service. Do not upload information you are not authorized to share.

AI outputs may contain unexpected, inaccurate, or similar material. Review generated content before publishing or relying on it.

4. How We Disclose Information

We may disclose information to:

  • Service providers: vendors that provide hosting, storage, content delivery, AI generation, authentication, analytics, email, customer support, fraud prevention, and security services.
  • Payment providers: processors that complete purchases, manage subscriptions, prevent payment fraud, and provide transaction status.
  • Professional advisers: auditors, insurers, attorneys, and advisers where reasonably necessary.
  • Authorities or other parties: when required by law, legal process, or a valid government request, or when reasonably necessary to protect users, the public, our rights, or the security and integrity of the Services.
  • Business transaction participants: potential or actual acquirers, investors, successors, or advisers in connection with a financing, merger, acquisition, reorganization, bankruptcy, or sale of assets.
  • Other users or the public: when you choose to publish or share a generation, prompt, profile, or public link.

We do not sell personal information for money. We may use analytics or advertising-related technologies where permitted by law; available opt-out rights depend on your location and the technologies in use.

5. Cookies and Your Choices

We use essential cookies to keep you signed in, protect sessions, and remember settings. We may also use analytics cookies to understand performance and usage. You can control many cookies through your browser settings, but blocking essential cookies may prevent parts of the Services from working.

You may unsubscribe from promotional email using the link in the message. We may still send transactional or security communications, such as sign-in codes, receipts, account notices, and policy updates.

6. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain transaction and security records, comply with law, resolve disputes, and enforce agreements. Retention periods vary by data type, account status, legal requirements, and operational need. When information is no longer needed, we may delete or de-identify it.

Removing content from your account may not immediately remove copies from backups, security logs, payment records, or third-party systems where continued retention is legally permitted or technically necessary.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service, transmission method, or storage system is completely secure, so we cannot guarantee absolute security. You are responsible for protecting your account credentials and promptly notifying us of suspected unauthorized access.

8. International Data Transfers

We and our providers may process information in countries other than the country where you live. Those countries may have different data protection laws. Where required, we use appropriate safeguards for cross-border transfers.

9. Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; object to or restrict certain processing; withdraw consent; or appeal a decision about a privacy request.

To submit a request, email [email protected]. We may need to verify your identity before completing a request. Some information may be exempt from a request where permitted by law, including information we must retain for security, fraud prevention, transactions, or legal compliance.

10. Children's Privacy

The Services are not directed to children under 13, or under the higher minimum age required by local law. We do not knowingly collect personal information from children who are not legally permitted to use the Services. If you believe a child has provided personal information, contact us so we can review and take appropriate action.

11. Third-Party Services and Links

The Services may link to or integrate with third-party websites, identity providers, payment processors, AI models, or platforms. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to them.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to the Services, our practices, or applicable law. We will post the revised policy on this page and update the "Last Updated" date. Where required, we will provide additional notice or request consent.

13. Contact Us

For privacy questions or requests, contact:

Email: [email protected]

Website: https://minimax-h3.run/contact